FAQ'S

Frequently Asked Questions (FAQ) - Maison Eterna Fashion

Welcome to the Maison Eterna Fashion FAQ section. Here you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional inquiries, feel free to contact our customer service team.

1. What is Maison Eterna Fashion?

Maison Eterna is a luxury fashion brand offering timeless, high-quality clothing and accessories. We blend classic elegance with modern sophistication to create pieces that empower individuals and stand the test of time. Our collections are crafted with the finest materials, focusing on both style and sustainability.

2. How can I place an order?

To place an order, simply:

  1. Browse our collections and add your desired items to your shopping cart.
  2. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment details.
  3. Review your order before confirming the purchase. After your order is confirmed, we will process it and send you a confirmation email.

3. Do you ship internationally?

Yes, we offer international shipping! We ship to various countries around the world. Shipping fees and delivery times vary depending on your location. During checkout, you’ll be able to view the available shipping options and costs.

4. How long will it take to receive my order?

Shipping times depend on the destination and the shipping method you choose during checkout. Typically:

  • Domestic Orders: 3-7 business days
  • International Orders: 7-14 business days (depending on the country)

Please note that processing times may vary during high-demand periods, such as holidays.

5. What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment methods depending on your region

All transactions are processed securely to ensure your information is protected.

6. Can I change or cancel my order after it has been placed?

Once your order has been confirmed and payment has been processed, it is typically not possible to make changes or cancel it. However, if you contact our customer service team immediately after placing your order, we will do our best to assist you.

7. Do you offer gift cards?

Yes, we offer digital gift cards that can be used for any purchase on our website. You can purchase gift cards in various denominations, and they will be sent directly to the recipient's email.

8. What is your return policy?

We want you to love your purchase! If you are not satisfied, you may return most items within 30 days of delivery. Please ensure the items are unworn, unwashed, and in their original condition with all tags attached.

  • Non-returnable items: Final sale items, custom-made products, intimate apparel, and gift cards.

For detailed return instructions, please refer to our [Return Policy](link to return policy).

9. How do I initiate a return or exchange?

To return or exchange an item, please contact our customer service team at info@maisoneterna.com. Provide your order number, the item(s) you'd like to return, and the reason for the return. We will guide you through the return process and provide a return authorization number.

10. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to check the status of your shipment on the carrier’s website.

11. Is your clothing sustainably made?

Yes, we are committed to sustainability and ethical practices. We carefully select high-quality, eco-friendly materials and work with partners who share our values. Our goal is to create long-lasting fashion pieces that have a positive impact on both the environment and society.

12. How do I care for my Maison Eterna items?

To ensure the longevity of your Maison Eterna pieces, please follow the care instructions provided with each product. Generally, we recommend dry cleaning or gentle hand washing for delicate fabrics. Always store garments in a cool, dry place to prevent damage from sunlight or humidity.

13. Do you offer discounts or promotions?

From time to time, we offer promotions, discounts, and sales events. To stay updated on the latest offers, we encourage you to subscribe to our newsletter or follow us on social media for announcements.

14. Can I request a custom-made item?

We currently do not offer custom-made clothing, but we are always open to hearing from our customers. If you have special requests or design ideas, please feel free to contact us, and we will let you know if any options are available.

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